#SINGLE APP MODE JAMF PRO HOW TO#
#SINGLE APP MODE JAMF PRO MANUAL#

I have recorded the issue happening here:Īs you already tested the beta version without success, my best guess is that this is the issue related to a bug in the iOS UIWebView browser engine, when WebContentFilter is enabled (which usually is the case with MDM managed devices in schools), see this discussion (at the bottom): Īre you using WebContentFilter? Could you disable it and test again, if the issue still happens? Removing the devices from the MDM is not an option. The above fix is not permanent and I cannot find a stable solution to make them work.

Is there a solution to this issue? As it is causing no end of stress that the app seemingly locks into an error message loop when left off overnight.

#SINGLE APP MODE JAMF PRO HOW TO#

(They are the ones who advised to use SEB but provided no further guidance or support, I have had to learn how to use and deploy this software by myself only using the online documentation in a very short amount of time) So need to have this issue ironed out A.S.A.P by the end of this week so we can sign off the devices as ready to the examining body. We have seen via the SEB twitter feed that there is a beta test that might fix the issue, however we are needing to use these iPads and App for a National Exam starting on the 29th March.

However twice in succession I have come back in to work and tested the same batch of 50 iPads and on 47 the issue occurred again the same way when launching the SEB app with the config file still applied. In either instance, once the reboot has been performed and the app starts working correctly it then continues to work correctly for a while. However, when doing so, the 'Exam has finished' message will pop up and immediately the app will crash then reopen to the 'Single App Mode not allowed' error.Īt this point the app will behave exactly as in the 1) section. I am able to use the app correctly, quitting SEB with the exit URL or quit button. I can then use the app as normal, quitting out via the exit URL or quit button.Ģ) The app will load the config file correctly and go to the start URL. This loop will continue with no way of getting out.Īt this point, if I hold the Power and Home button to reboot the iPad it will restart, SEB will automatically open, and then show the same error message or the app will lose the config file and it will have to be redownloaded again.Īt this point, pressing the button on the error message will cause the app to pause for a moment, then go to the correct URL given in the config file, and seemingly be working. Pressing the ' ' button at the bottom seems to crash the entire app, but then immediately reopen it and bring up the 'Single App Mode not allowed' error. Pressing will just make the same error message appear, pressing will get to the 'Exam Session Finished' message.ĭespite the message saying 'you can exit SEB using the Home button/indicator', the app cannot be minimized or closed. Current settings require that Guided Access or an MDM/Apple Configurator invoked Single App Mode if first switched off before the exam can be started. When manually adding the SEB config file to the iPads (we currently have no means to host the file anywhere to access within the SEB app) one of two things happens:ġ) The app will open and show the error message: 'Single App Mode/Guided Access Not Allowed. MDM AirWatch profile pushed to iPads specifically allows SEB (Application Bundle ID: ) to go into Single App Mode.

#SINGLE APP MODE JAMF PRO MANUAL#

SEB installed via MDM deployment, config file for SEB manually downloaded and opened in SEB from URL link via Safari.Ĭonfig file set to every default setting, except URL start page, URL exit link, manual quit password, and file admin password. Managed via Apple School manager and VMWare AirWatch MDM. Issue has occurred on 140 identical iPad Airs 8th Gen Model A2270 running iOS 14.4

Single app mode jamf pro